Custom agents

Custom agents are AI agents your team builds from scratch. When the default agent doesn’t quite fit your workflow, a custom agent gives you a specialist that’s built exactly for it. A Space can have multiple custom agents. Your team tags any of them with @ in the same conversation, and each one responds from its own specialization.

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When to build a custom agent

Good candidates for a custom agent:

• A recurring workflow that needs a dedicated AI teammate (marketing, sales, finance, legal, support)
• A team with a specific domain and its own set of tools
• A process that needs consistent instructions, tools, and behavior across Spaces
• A client-facing role with specific tone and context constraints

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What you define

When you create a custom agent, you configure:

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Default agent vs. custom agents

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How to create a custom agent

See Create an agent for step-by-step instructions.

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Managing custom agents

Workspace admins can create, edit, and archive custom agents. Members can see which custom agents are available in their Spaces.

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Related

• Create an agent
• Agent permissions
• Agent instructions