> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hops.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# What is a Hop?

> A Hop is an AI agent that works alongside your team, with shared context, visible work, and human control.

A Hop is an AI agent that works in your team's Spaces. Not a general chatbot, not a do-everything AI. It's an agent with a specific job, working from the context your team has built up.

## How agents work in Hops

Every Hops workspace comes with a **default agent** called **Hops**. It's available in every Space, handles general tasks, and responds when you tag `@Hops` in a thread.

Beyond the default agent, you can create **custom agents** for any role your team needs. A marketing agent for copy and campaigns. A sales agent for account prep and follow-ups. A finance agent for reports and summaries. A support agent for tickets and escalations. Whatever fits your workflow.

A Space can have **multiple agents** working side by side. Tag any of them with `@` in the same conversation, and each one responds from its own specialization and context.

## How connections work

The **default Hops agent** and your **personal agent** both use your workspace's default connections. Any tool connected at the workspace level is available to them automatically.

**Custom agents** can have their own connections on top of that. You choose which apps each custom agent connects to, so each one only accesses the tools relevant to its role.

## What makes each agent unique

Every agent can be customized with:

* **Instructions** that shape how the agent behaves, what it prioritizes, and what it avoids
* **Artifacts** like documents, tables, and other reference material that give the agent specialized context
* **Custom connections** giving per-agent access to specific apps and data from 500+ integrations across productivity, developer tools, CRM, communication, analytics, design, databases, and more

## What makes agents in Hops different

**They know what the team knows.** An agent reads from your team's actual context: threads, docs, decisions, and connected tools. You don't re-explain the project every session.

**They show their work.** Every agent response includes what it used and what it did. Nothing happens in a black box.

**They hand off cleanly.** Work moves between agents and teammates with context attached. One agent can pick up where another left off without anyone re-briefing.

**They wait for your approval on risky actions.** Before an agent sends something external, updates a record, or takes an action with real-world effects, it stops and asks you.

## Agents are not

* A replacement for your team
* An autonomous system that acts without you
* A general-purpose chatbot with no specialization
* A black box that "just figures it out"

The human stays in the frame. An agent moves work forward. You make the decisions.

## Types of agents

| Type                   | Description                                                                                                                    |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------------------ |
| **Default agent**      | The general agent available in every Space. Uses workspace connections. Tag it with `@Hops`.                                   |
| **Personal assistant** | A private agent for your individual work. Uses workspace connections plus your personal connections. Not shared with the team. |
| **Custom agents**      | Agents your team builds for specific roles and workflows, each with their own custom connections.                              |

## Related

* [The default agent](/agents/default-agent)
* [Your personal assistant](/agents/personal-agent)
* [Custom agents](/agents/custom-agents)
* [Agent permissions](/agents/agent-permissions)
* [Agent instructions](/agents/agent-instructions)


## Related topics

- [FAQ](/docs/help/faq.md)
- [Design](/docs/teams/marketing/design.md)
- [Legal](/docs/teams/legal.md)
- [Operations](/docs/teams/operations.md)
- [Support](/docs/teams/support.md)